Refund and Returns Policy

Overview

We offer a 30-day return policy for our tea ware products. The items must be unused and in their original condition with packaging.

Return Eligibility

To be eligible for a return：

• Within 30 days of delivery
• Unused and in original condition
• Complete original packaging
• Proof of purchase (order number)

Non-Returnable Items

• Used or damaged items
• Items without original packaging
• Items marked as “Final Sale”

Return Process

1. Contact Us
   • Email us at [cc54796@outlook.com]
   • Include your order number
   • Explain return reason
   • Wait for our confirmation
2. Shipping Returns
   • Ship to: [Unit 143441, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK]
   • Customer pays return shipping
   • Keep tracking information
3. Refund
   • Processed via original payment method
   • Within 7 business days after inspection
   • Original shipping fees not refunded

Damaged Items

If received damaged ：

• Contact within 48 hours
• Send photos of damage
• We’ll arrange replacement/refund

Updates

We may update this policy. Changes will be posted on our website.